Carriage House Suite
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Policies
• Check-in: 3 PM Check-in at the front desk between 3 and 5 PM, or self check-in thereafter. • Check-out: 11 AM Departing guests are welcome to make use of the public spaces of the inn after they have vacated their rooms. Before booking your stay, please be sure to read the room descriptions in full to ensure the room you choose best suits your needs. Traveler’s Insurance is advised to protect you from any loss should you need to unexpectedly cancel your reservation. • Cancellations: As a small inn, we are greatly affected by cancellations and changes with short-notice. Our cancellation policy provides a return of the deposit, less a $45 per room cancellation charge, if a reservation is canceled 14 days or more prior to the check-in date. Deposits on reservations canceled, for any reason, less than 14 days prior to the check-in date will be forfeited. Those who cancel less than 48 hours from check-in time (3 PM), early check-outs, no-shows, and late arrivals will be charged for the full period of the reservation. • Rescheduling: Reservations may be moved up to 14 days prior to your arrival less a $15 processing fee. Moving a reservation within 14 days of arrival results in an $85 processing fee. Any reservations that have been moved to a different date become non-refundable. • Deposit: Half of your total is collected at booking. The remainder is charged on the day of check-in. • Children: Our historic property and antique-filled rooms are best suited for children over the age of 12, but we do allow younger children to stay, at your discretion. We have a portable crib available; if needed, please request in advance. • Occupancy: Each room comfortably sleeps 2; rates quoted are based on single or double occupancy. Our larger rooms can accommodate a 3rd guest on a roll-away bed. This should be booked in advance, will incur a charge of $30 per night, and is subject to the availability of the extra bed. There is no charge for infants under 2 years of age. • Pets: Pets are not allowed in the inn rooms, with the exception of ADA-protected service animals. Evidence of a pet in a guest room will result in an additional cleaning fee of $150. • Smoking: All smoking is prohibited in all guest rooms and on adjoining decks. Smoking is only permitted in the wider expanse of the yard, away from eating spaces and guest rooms. Evidence of smoking in a guest room or guest patio will result in an additional cleaning fee of $200. • Quiet Hours: In respect of other guests and our neighbors, please respect quiet hours between 10 PM and 8 AM. • Lost & Found: We assume no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately and we will try to assist you in locating your lost item. There is a $40 minimum fee for shipping and handling. • Damage &/or Theft: As a guest, you are liable for any damage or loss howsoever caused (whether accidental or willful) to the room(s) or hotel’s premises or property caused by you or any person in your party during your stay. Any damage to hotel property is the responsibility of the registered guest for each particular room. Damage to rooms, fixtures, furnishing and equipment will be charge at 120% of full and new replacement value. Heritage House reserves the right to retain your payment details on file such that any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. Should this damage come to light after a guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card on file for any damage incurred during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. Guest Rooms found in complete disorder and/or “trashed” will be subject to a deep cleaning fee and/or third party fees.Availability
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